FAQ

Shipping

We offer shipping to the U.S. via USPS First Class, USPS Priority Mail, UPS Ground. For all U.S.orders over $50, shipping is free. For orders totaling less than $50, shipping costs will be $6.95. 

We ship Monday-Saturday and your order will be fulfilled (brought to USPS or UPS) within 48 hours of being placed; orders placed after 1pm PST Saturday will be shipped the following business day. We ship out of Southern California, so depending on where you live in the US, you should receive your order within 5-10 business days (of being received by the Post Office or UPS). California residents should receive their orders within 3-5 business days. Billing addresses outside of California will not be charged sales tax. 

We’re sorry that updated tracking information isn’t available, but rest assured your package is on its way! Shipping Domestically via USPS: Tracking information for orders shipped via USPS might not be updated at each checkpoint. U.S. orders can take anywhere from 5-10 business days to receive.

It may take up to 48 hours to arrive.

Try contacting your local post office. We find that some mail carriers opt not to leave packages when there is no one available to claim them, even if you didn’t specify a signature upon delivery.

Please try contacting your local post office to find out if your package is waiting for pickup or will be redelivered. In addition, we advise printing out a copy of the USPS tracking page and leaving a note in your mailbox for the postman or postwoman stating you haven’t received your order and ask for them to get it delivered to you.

They may have brought it to an incorrect address or may know the whereabouts of the shipment. Ultimately, your post office is responsible for getting your package delivered to you once it leaves our distribution center.  

But you can email us and we can track it for you and reship if it gets lost.

International shipping is available: Canada Ground $15, Canada Priority with tracking $25; Europe and Australia Ground $17, Europe and Australia Priority with tracking $35; all other countries $36.

International orders may be subject to customs duties, which are tariffs or taxes charged by the destination country. In the event that customs duties are due, USPS will contact the customer to collect the duties before making a delivery. Customs duties are not included in the price of our products and are in addition to the cost of international postage. When you place an international order, you are responsible for paying any inbound duties which your local customs authority deems appropriate. The amount of customs duties charged varies depending on what you order and on local regulations. We are not responsible for reimbursing customers for customs duties, tariffs or taxes.

International orders may be subject to customs inspections. We are not responsible for delays caused by inspections. When a package arrives in its destination country and is being inspected by customs, tracking information may no longer be updated. Contact your local post office for the most recent updates.

We accept Mastercard, Visa, American Express, Discover, Diners Club, JCB, Venmo and PayPal.

New to Vasseur or Need Help Choosing the Right Skincare For You?

Morning Regimen: Foaming Cleanser, Mandelic Acid Serum, ALA, Day 25.

Evening Regimen: Foaming Cleanser, Mandelic Acid Serum, ALA, Night Cream or  Hydro Gel, BeClear 5 or 10 (3x per week), MaxiClear (3x per week), Reveal 10 (3x per week)

Other Products: Exfoliating Cleanser (3x per week), Papaya Toner, Hydroxy Glow Mask (3x per week), Oily/Acne Prone Skin Starter Kit

Morning Regimen: Foaming Cleanser, Serums, ALA, DMAE, Ester C, Day 25.

Evening Regimen: Foaming Cleanser, Serums, ALA, DMAE, Ester C, Mandelic Acid Serum, MaxiClear (3x per week), Reveal 10 (3x per week) 

Other Products: Exfoliating Cleanser (3x per week), Papaya Toner, Hydroxy Glow Mask (3x per week), Normal to Dry Skin Starter Kit

Morning Regimen: Olive Oil Cleanser, Serums, ALA, DMAE, Ester C, Idebenone Cream, Day 25
Evening Regimen: Olive Oil Cleanser, Serums, ALA, DMAE, Ester C, Reveal 10, Idebenone Cream  

Other Products: Exfoliating Cleanser, Quench, Chamomile Toner, Hydroxy Glow Mask (3x per week)

Morning Regimen: Olive Oil Cleanser, Serums, Idebenone Cream, Hydro Gel, Beauty Oil, Day 25

Evening Regimen: Olive Oil Cleanser, ALA, DMAE, Ester C, Beauty Oil, Idebenone Cream, Super Moist

Other Products: Quench, Chamomile Toner, Hydroxy Glow Mask (3x per week)

About Us

As long as they are stored in a cool, dark place, the shelf life is 12-24 months. Learn more about our products.

Vasseur Skincare is professional strength, freshly made skin care that contains the highest concentration of active ingredients on the market. 

Vasseur products are all-natural and contain no parabens, toxins, chemical preservatives, synthetic fillers, sulfates, dangerous chemicals or animal cruelty.

What Makes Vasseur Skincare Different